At Xperiserv, we are committed to providing high-quality services to our customers. We value feedback and are dedicated to addressing any grievances or concerns you may have in a timely and efficient manner. Our grievance redressal mechanism ensures that all complaints are addressed with the utmost seriousness and resolved fairly.

How to File a Grievance

If you have a complaint or grievance regarding our services, please follow the steps below to initiate the redressal process:

Step 1: Contact Us Directly

To begin with, we encourage you to reach out to us through the following channels:

• Email: Send an email detailing your grievance to [email protected].
  • Please include all relevant information such as:
    • Your name
    • Contact information
    • A detailed description of the issue
    • Any supporting documents (screenshots, invoices, correspondence, etc.)

Step 2: Acknowledgement of Your Grievance

Once we receive your grievance, you will receive an acknowledgement email from us within [1 days], confirming that your concern has been logged into our system.

Step 3: Investigation

Our team will thoroughly investigate the grievance and work to understand the root cause of the issue. We will review all relevant data, documents, and communications to ensure we address your concern effectively.

Step 4: Resolution

After completing the investigation, we will inform you of the resolution within [X days]. If the issue requires further action, we will provide you with a timeline for resolution. We will also notify you if any additional steps are needed on your part.

Escalation Procedure

If, after following the steps above, you are not satisfied with the resolution provided, you may escalate the matter to the following:

Escalation Contact Person:

• Name: Swayam siddhant
• Email: [email protected]
• Response Time: You will receive an update within [2 Hours].

Please ensure that you provide all the previous correspondence and any additional information that could assist in resolving the matter efficiently.

Important Notes:

• We aim to resolve all grievances promptly, typically within [X working days]. However, complex issues may take longer. We will keep you informed throughout the process.
• If your grievance is not resolved to your satisfaction, you may also seek external arbitration or refer the matter to a regulatory body, if applicable, in your region.

Contact Details:

For any further assistance or queries, you can contact our support team:

• Email: [email protected]
• Business Hours: ,Monday to Friday, 9 AM to 6 PM]

Feedback and Suggestions

We value your feedback as it helps us improve our services. If you have suggestions on how we can enhance your experience with Xperiserv, please don’t hesitate to reach out to us through the contact details provided above.

This template ensures a professional and comprehensive approach to handling grievances, making it easy for users to understand the process and the steps involved. You can modify the placeholders (e.g., response times, contact details) according to Xperiserv’s specific protocols.